TERMS AND CONDITIONS

The Customer is deemed to have read, understood and accepted the following conditions, including as may be amended from time to time. Travel 360 Pte Ltd shall be referred to as “The Company” of which shall have the benefit f and the right to enforce such terms and conditions listed below.

Warranty

You warrant that all information you have provided or will provide to the Company, any entity or authority, whether or not in writing, in respect to your application for registration for the tour and the tour itself, is and shall be true and accurate in all respects.

Pricing Policies

All information and prices shown are accurate at time of print.

Correctness and change of prices, fees and costs

You accept that prices, fees and costs may be subject to changes without notice, including but not limited to those arising from currency fluctuations, increase in air fares, hotel rates, fuel surcharges, taxes and/or charges. Any price, fee or cost quoted, stipulated or certified by the Company at any time whatsoever shall be conclusive save for manifest error.

No child fares

No special child fares for children below 12 years of age.

Tour Fare Includes:

Airfare, accommodation, land arrangement, airport transfers and meals (if any), as specified in the tour itinerary/booking form. Tour Fares are subjected to change without prior notice in the event of unforeseen circumstances including currency fluctuations, increase in airport taxes/ fuel surcharge, local taxes etc.

Tour Fare Excludes (subject to change):

– Visa fees, airline charges, airport taxes, excess baggage charges , Customs User Fees, Nordic Environment Tax, Port Tax, Service etc.(where applicable) , meals, beverages, room services or others not set out in the itinerary, any gratuities to driver, tour guide or tour leader, any porter’s fee at the hotel and airport, flight insurance and fuel surcharges and travel insurance, or fines/penalties of any kind, costs of personal or unspecified purchases and all other costs, fees and charges of a personal nature or not expressly specified to be provided by the Company.

Deposit

A non-refundable and non-transferable minimum deposit is required upon registration for the tour. Payment by cheque/cash/bank transferonly.

  1. For Tour package – a minimum deposit is required upon booking based on the tour fare:
    1. For tour fares below S$500, deposit of S$300 is required per person
    2. For tour fares below S$2500, deposit of S$1,250 is required per person.
    3. For tour fares above S$3000, deposit of S$1,500 is required per person
  2. For Free and Easy FIT packages, with or without hotel accommodation, a deposit of 50% of the total tour fare (including taxes) is required per person.
  3. For Cruises, Ferry, Coach, Train and Admission tickets only, 100% of total fare is required (Unless respective provider T&C allows).

Mode of Payment

Payment can be made viacheque/cash/bank transfer.

Payment for Tour Packages

Full payment has to be made by the balance collection due date by way ofcheque payable to “Travel 360 Pte Ltd” / cash / bank transfer.In the event that the Company does not receive any payment or full payment, if required, when due for whatever reason, the Company reserves the right to cancel the tour booking, in which case, your deposit shall be forfeited and the relevant cancellation fees set out under “Cancellation by the Customer – Charges” clause shall apply.

  1. Any booking that is not confirmed within the airline’s required dateline, seats will be auto-cancelled by airlines unless tickets are being issued.
  2. For Group packages – full payment is required not less than 60 days prior to departure. If full payment is not received 60 days or more prior to departure, the Company reserves the right to forfeit the deposit and cancel the reservation. In this instance, the cancellation fee as stated below is payable by the Customer.
  3. For Free and easy packages – a 50% deposit is required upon confirmation of airline reservation and land arrangement before issuance of travel documents. Full payment is required 14 days prior to departure. If full payment is not received 14 days prior to departure, the Company reserves the right to forfeit the deposit and cancel the reservation.

Refund Policy – Payment Mode

For cash, cheque and bank transfer payments, refund will only be made in the form of cheque and processed within 1-3 weeks.

Tour cancellation

The Company reserves the right to cancel any tour prior to departure for any reason whatsoever, including, but not limited to there being, in the Company’s sole and absolute discretion, security reasons, an insufficient number of registrants, passengers or participants. In such instance, the company may, if it so elects in its sole and absolute discretion, recommend an alternative tour to the same destination with or without any adjustment in price. Should you decide not to accept such alternative, the Company shall use best endeavours to refund to you, in full and within 28 days of such tour cancellation or non-acceptance of alternative (whichever shall be applicable and later) all monies then paid by you, free from interest, without any further or other obligation, any compensation or any liability whatsoever to you or any other registrant.

Cancellation by the Customer – Charges

Request for cancellation shall be conditional and shall only be effective upon the Company’s receipt of your written notice of cancellation, in which case you shall pay the cancellation fees as set out below:

Tour Packages

No of days cancellation notice received prior to the date of departureCancellation fee per registrant*
60 days or more prior to departure50% of quoted tour fare
Between 46-59 days prior to departure75% of quoted tour fare
46 days or less prior to departure/no show100% of quoted tour fare

Free & Easy Packages

14 days prior to departure50% of quoted package price
Less than 14 days prior to departure/no show100% of quoted package price

Cancellation by the Company

Tour Packages

Even after deposit or full payment has been made, all arrangements are still subject to final confirmation if for some unforeseeable circumstance the arrangement cannot be finalised and the reservation has to be cancelled, the Company endeavours to notify the Customers at least one week before departure.

Free&Easy Packages

Accommodation and all services are strictly upon request and subject to confirmation. The Company may recommend alternatives if available. The Company reserves the right to cancel any tour prior to departure date for any reason including but not limited to an insufficient number of participants. The Company may, if it so decides, will recommend alternative tour.

Amendment made by the Customer – Charges

Amendment, subject to the Company’s agreement, refers to any change to the original reservation such as change of name, change of flight itinerary and / or change of accommodation.

NO AMENDMENT IS ALLOWED FOR GROUP TICKETS

FIT (Free & Independent Traveller) Tickets

Any amendment made after booking, amendment fee charged by supplier plus a handling fee of S$100 per service per Customer will be applied for any amendment after reservation has been acted upon. An amendment fee being levied does not constitute a transfer to another tour booked as requested by the passenger(s). Any re-issuance of air ticket, minimum administrative fee of S$50 per air ticket on top of any airline charges will apply. Any amendments must be made at least 14days prior to departure date. If The Company receives any amendments shorter than 14 days, the cancellation charges will apply.

Amendment by the Company

The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to alter itineraries, travel arrangements, hotel reservations changes at any time (without prior notice and compensation) due to unforeseen circumstances.

No tour extension or rerouting once tickets are issued

You shall not be permitted to extend your tour or to change any date of travel. Tickets once issued cannot be rerouted, negotiated, endorsed or refunded (whether or not used).

Extension/Deviation of Stay

An extension/ deviation of stay at the end of the tour or travel arrangement is permitted subject to the maximum validity, availability and restrictions of the air ticket and availability of accommodation prior to the commencement of the tour. The extra costs incurred to process the extension will be borne by Customer.

It is the Customer’s responsibility to hold a confirmed seat for the return flight. When extension/ deviation requested cannot be confirmed 3 weeks prior to group departure, the Customer is deemed to return on the original flight/tour schedule booked and no cancellation of tour is allowed. Extensions / deviations of stay / transfer will be at Customer’s own expense.

Air ticket issued is restricted to a specified airline only. It is not negotiable, endorsable, re-issuable, refundable or re-routable. Any alteration of the routing or the date by the Customer is solely at the Customer’s risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals or sightseeing, in part or in full.

Travel Documents, Travel Insurance

Passport and Other Travel Documents

It is the Customer’s sole responsibility to ensure that he/she has a valid passport with minimum 6 months’ validity from the date of the return point. Relevant visa and vaccinations may be required. For Singapore permanent residents, please bring along your exit permits when traveling. For foreign passport holders, it is the Customer’s responsibility to hold valid re-entry visas.

Visa

The Company will, wherever possible, assist you obtain the necessary visa. Service charges and Visa fees will be borne by the Customer. The Company does not guarantee the approval of the visa application. If for any reason, application for visa or exit permit is rejected, the Customer must made known to the Company at least 45 days prior to departure, administration charges will apply due to cancellation of the tour. If less than 60 days’ notice is given, relevant cancellation charges as stated will apply. The Company cannot be held responsible for any expenses, reimbursement or refund of any tour prices if the Customer is refused entry by any country on the tour for whatever reasons, including lack of necessary visa.

Travel Insurance

Purchase of travel insurance is strongly recommended with respect to unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury, illness and insolvency. Under no circumstances shall the Company to be construed as a carrier under contract for safe carriage of the Customer or his/her baggage/ belongings. The Company will assist with purchase of insurance and assist with any enquiries on travel insurance.

General Matters Relating to Tours

Accommodation

Accommodation is as specified in the itinerary or the booking form. Accommodation for adults is based on twin-share, double or triple share bedrooms at the nominated or similar standard hotels. In the event the accommodation booked or requested is not available, every effort will be made for alternative in another accommodation of similar standard. For farm-stays and ski-resorts, sharing of bathroom facilities may be necessary. When booking triple-share rooms, please note that the third bed will be a “roll -away” bed or sofa bed.

Meals

All meals are as specified in the itinerary. If selected carrier’s flight timing does not allow for certain meals to be taken, there shall not be any refund for meals not consumed. (if any)

Special Request

Any special requests such as aisle/window seats, special meals, dietary requirements, adjoining rooms etc., please inform the Company upon booking. Such requests are subject to confirmation and availability.

Tour Leader(s)

Assignment of Tour Leaders for all group departures regardless of group size, tickets, availability of accommodation is at the sole discretion of the Company.

Excess Baggage

All luggage to be checked-in or hand carried into aircraft are subject to respective airlines regulations. While every attempt is made to accommodate the baggage of the passenger, the passenger shall be responsible for his/her own excess baggage charges.

Feedback Response

The Company welcomes constructive feedback from the Customer in its continuing efforts to improve its service quality. Any disputes with regards to the tour shall be submitted in writing within seven (7) days from the date of return. No responsibility is accepted in respect of any dispute that is made thereafter. Email to feedback@travel360.sg or write into the Company’s prevailing address. The Company will investigate and act to resolve areas of concerns.

Confidentiality

The Company will not divulge the Customer’s personal information to any unauthorized third party without any written consent.

Responsibility and Liability

All arrangements for the provision of transport, accommodation, sightseeing and other tour or travel services are made by the Company through our appointed agents. The Company accepts no responsibilities for mechanical breakdown, injuries, damage, accident, loss, delay, theft, quarantine, custom regulation, strike, acts of god, and changes in itinerary, deportation or refusal of entry by Immigration or other circumstances beyond its control.

The Company is an agent of airlines, transport companies etc., and is not liable for changes made by suppliers but will render assistance wherever possible.

Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may cause to person or property. Any losses & expenses are the responsibility of the Customer. All proper travel documents (e.g. health certificates, visa and passports) are the sole responsibility of the Customer.

The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.

No tour leaders/guides, employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statements or representation made by any of the above-mentioned parties.

The Company also reserves the right to take photographs/videos of the Customer while on tour and these materials will be used in publications and other forms of advertising.

The Company shall not be liable to the Customer for any goods purchased by the Customer during the tour whether or not the goods are of defective quality, not suitable for the Customer’s purpose, not in conformity with samples provided to the Customer or rejected by the Customer for any other reason whatsoever notwithstanding that the goods are purchased in shops the visitation of which comprise part of the tour package (including itinerary) or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the Customer for the purchase monies of the aforesaid goods.

Itineraries, prices, services and conditions are correct as the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour.

Amendment of Terms and Conditions

The Company may at its full discretion with or without prior notice to the Customer amend any of these terms and conditions and the participant shall be bound by such amendment upon notice of amendment being given.

Severability

Should any term or condition stipulated herein now or later conflict with any applicable law or administrative regulation with the force of law, whether national or supranational, said terms and conditions shall be considered as not written and of no effect and all other provisions of this Agreement shall remain in full force and effect.

Governing Law

These terms and conditions shall be governed and construed in accordance with Singapore law and each of the party hereby agrees to submit himself/herself to the non-exclusive jurisdiction of the Courts of the Republic of Singapore. Each of the participants hereby confirm that he/she has fully read, understood and agreed to be bound by the above terms and conditions. (For those below 21 years old, their parent/guardian, as the case may be, shall have to sign for and on their behalf.

PDPA

We will comply with all relevant obligations under the Personal Data Protection Act 2012 (“PDPA”) governing the collection, use, disclosure and care of your personal data.
We may take photographs and videos of travellers participating in our Group Package Tours, Church Camps, MICE, Cruise, for advertising and publicity purposes or related media programmes and by joining our Group Package Tours.

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